Tuition & Refund Policy

1. Overview & Commitment to Quality

At Core Connect Point Co., Ltd., we maintain strict cohort capacity limits (12 to 16 students per intake) to provide deep individual attention and weekly 1-on-1 trade journal audits. Because seats are strictly reserved and mentors are allocated in advance, our refund and cancellation policies balance student flexibility with operational scheduling.

2. Cancellation & Refund Eligibility Window

Refund eligibility for group workshops (including the Support & Resistance Mastery Lab and Multi-Timeframe Intensive) is determined based on the date written notice is received prior to the cohort start date:

• More than 14 Calendar Days Before Start Date: Full 100% refund of tuition paid, less a standard 3% administrative bank processing fee.
• 7 to 14 Calendar Days Before Start Date: 50% refund of total tuition, or a 100% tuition credit transferable to any upcoming cohort within 6 months.
• Less than 7 Calendar Days Before Start Date: Non-refundable. However, you may request a one-time cohort transfer to a subsequent intake date at no additional fee.
• After Cohort Has Commenced: Once the first live workshop module or chart replay session has been delivered, tuition is non-refundable.

3. 1-on-1 Mentoring Clinic Cancellation & Rescheduling

For private 1-on-1 trade journal review sessions:

• Rescheduling: Sessions may be rescheduled free of charge with at least 24 hours advance notice by contacting your assigned mentor or our office.
• Late Notice & No-Shows: Cancellations made with less than 24 hours notice or unattended appointments without prior notice ("no-shows") forfeit that specific session credit.
• Mentoring Package Validity: All 3-session mentoring packages must be completed within 90 days of registration. Unused sessions past 90 days expire without refund.

4. Non-Refundable Items

The following items and services are strictly non-refundable once delivered or accessed:

• Completed diagnostic chart audits and personalized error reports.
• Physical field guides, workbooks, and printed reference flashcards once dispatched or handed over.
• Session recordings and digital study vault access once credentials have been issued.

5. Refund Request & Processing Procedure

To initiate a formal refund request:

1. Send an email to info@core-connectpoint.click with the subject line: Refund Request - [Your Full Name] - [Course Name].
2. Include your official enrollment invoice number, transaction date, and the specific reason for cancellation.
3. Our administrative team will review your request against cohort records and respond in writing within 3 business days.
4. Approved refunds are processed back to the original method of payment (bank transfer or credit card) within 7 to 10 business days, subject to your issuing financial institution's processing cycle.

6. Course Postponement or Cancellation by Studio

In the rare event that Core Connect Point Co., Ltd. must postpone or cancel a scheduled cohort due to instructor illness, severe natural events, or technical infrastructure failure, registered students will be offered the immediate choice between:

• A full 100% refund of all tuition paid without administrative deductions; or
• Priority guaranteed placement in the rescheduled cohort with an additional complimentary 1-on-1 chart review clinic.

7. Contact for Tuition Administration

For any questions regarding billing, invoices, or refund processing, please reach out to our administrative team:

Core Connect Point Co., Ltd.
27/5 Kaewnawarat Soi 9, T. Wat Ket, A. Mueang Chiang Mai, Chiang Mai 50000
Phone: 053-267-914
Email: info@core-connectpoint.click